Your SaaS AI Team That Stops Customers From Churning
Axcello gives you 4 fractional AI employees — a Data Analyst, CSM, Coach Assistant, and Head of Retention — that predict churn, automate outreach, and recover revenue 24/7. For less than the cost of one hire.
Connects to Stripe, Segment, Mixpanel, and more in under 5 minutes
agentic infrastructure
Your CRM. Our AI agents. Connected.
Axcello plugs into your business software and deploys an autonomous agent team that monitors, predicts, and acts — 24/7.
Axcello Agentic Engine Running Orchestrator
Orchestrates all agents, prioritizes tasks
Customer Success Agent
Personalized outreach via SMS & email in your brand voice
Analytics Agent
Churn scoring, product usage trends, revenue risk analysis
Engagement Assistant
Onboarding flows, feature tips, and product education content
your ai team
Four AI Agents. One Mission: Keep Your Customers.
Each agent handles a specific part of your retention strategy — working together, 24/7, so nothing falls through the cracks.
Orchestrator
Command Center
The command center for your entire customer base. Monitors product usage, coordinates retention efforts, and ensures every at-risk customer gets timely intervention before they cancel.
Customer Success Agent
Retention Automation
Your AI-powered CSM that scales. Sends personalized check-ins based on product usage, celebrates wins, and re-engages inactive customers — all without expanding your CS team.
Analytics Agent
Intelligence & Insights
Turns product analytics into retention insights. Analyzes login frequency, feature adoption, and support tickets to score every customer's churn risk weeks before cancellation.
Engagement Assistant
Onboarding & Activation
Automates your customer engagement workflows. Triggers onboarding sequences, surfaces expansion opportunities, and ensures every customer reaches their 'aha' moment faster.
always working
Watch your AI team in action
A live simulation of Axcello running your SaaS — detecting risk, sending outreach, and saving revenue around the clock.
Axcello Dashboard 0
Customers today
$0
Revenue saved
0
At-risk found
0
Messages sent
what axcello does
Everything you need to keep customers longer
Churn prediction
AI analyzes login frequency, feature adoption, and support tickets to score every customer's churn risk before cancellation.
Automated CSM outreach
Personalized messages sent based on product usage triggers — onboarding nudges, feature tips, re-engagement campaigns.
Customer intelligence
Full profiles with health scores, MRR, feature adoption, and risk factors for every customer.
Early warning system
Get alerted when customers show churn patterns — login drop-offs, low feature usage, support escalation.
Retention analytics
Track MRR churn, logo churn, saved ARR, expansion revenue, and retention ROI in a SaaS-native dashboard.
AI business chat
Ask questions about customer health in plain English. Get instant answers backed by your product analytics.
meet your ai retention team
Like hiring a data analyst and CSM — but it's AI
Axcello runs three AI agents behind the scenes: a Data Analyst that scores every customer's churn risk, a CSM that writes and sends personalized retention messages, and a Chatbot that answers your business questions in plain English — all using your real customers data.
Ask Axcello anything
About your product data
"Which customers are at highest churn risk?"
"What's our MRR retention compared to last quarter?"
"Show me customers who haven't logged in for 14 days"
Sarah Chen
Customer since Jan 2025
Risk signals
Positive signals
Send a product check-in. Sarah was an active user — her drop-off is sudden. A "need help?" email with a demo of unused features could re-engage her.
customers intelligence
Know every customer's risk before they leave
Axcello builds a complete profile for every customer — tracking login frequency, feature adoption, support tickets, and usage depth. When someone starts slipping, you know about it weeks before the cancellation call.
0–100
Health scoring
Every customer gets a health score updated daily based on behavior.
14 days
Trend detection
AI spots declining patterns weeks before cancellation — avg 14 days early.
early warning system
Catch the signals before it's too late
Customers don't leave overnight. There's always a pattern — declining logins, low feature adoption, support tickets. Axcello spots these warning signs and flags them so you can act, not react.
Login frequency drop
"Sarah went from daily logins to once in 3 weeks. Her health score dropped from 85 to 34."
Payment delays
"Mike's payment failed twice this month. Combined with low product usage — cancellation likely within 30 days."
Re-engaged customer
"After Axcello sent a feature tutorial, Lisa logged in 5x this week. Health score back to 72."
Feature adoption stall
"David stopped using key features — his main workflow. Usage depth down 50% in 2 weeks."
Consistent usage
"Emma logs in daily, uses advanced features, health score 94. Strong expansion candidate."
Ghost pattern
"No logins in 21 days. Last 3 customers with this pattern cancelled within 2 weeks."
See how much you could save
Use our ROI calculator to see your estimated monthly savings with AI-powered retention.
Calculate Your Savings →proven results
Results you can measure
Axcello doesn't just predict churn — it stops it. Our AI-powered retention system delivers measurable results from day one. Less churn, more revenue, zero manual effort.
50K+
Members protected
120K+
Messages sent
50+
Gyms served
8x
Avg ROI
Key metrics
Per gym average40%
Churn reduced
$12K
Revenue saved
15+/wk
Hours saved
100%
Members scored
24/7
Auto outreach
35%
Recovery rate
security & compliance
Your members' data is safe with us
We take gym member data seriously. Built on SOC 2 compliant infrastructure, encrypted at rest and in transit, with full audit trails. Your gym owns your data — always.
Encrypted & secure
All member data encrypted at rest and in transit. Built on SOC 2 compliant software.
CAN-SPAM & TCPA
All automated outreach complies with messaging regulations. Built-in frequency limits.
You own your data
Export or delete everything anytime. Your member data stays yours.
how it works
Three steps to lower churn
5 min
Connect your gym data
Upload a CSV or connect via API in under 5 minutes. PushPress, Mindbody, Zen Planner — we work with them all.
< 4 hrs
AI analyzes every member
Within hours, every member gets a health score. Axcello identifies at-risk members, calculates lifetime value, and builds churn predictions.
35%
Automated retention kicks in
Personalized SMS and emails go out automatically — in your voice, on your schedule. You watch the dashboard while AI does the heavy lifting.
ready to stop the churn?
Keep the members you've worked so hard to get.
Join the gyms using AI to predict and prevent member churn. Set up in minutes, see results in weeks.
Free 90-day pilot. No credit card required.
Simple Pricing
Pick your tier. Start your 90-day free pilot.
Every plan includes all 4 AI agents. No hidden fees. Cancel anytime.
Starter
Up to 300 members
$424/mo billed annually
Minimum 5x ROI
- ✔All 4 AI agents
- ✔Churn prediction & scoring
- ✔Automated email & SMS outreach
- ✔Real-time member monitoring
- ✔Retention dashboard
Growth
301–800 members
$764/mo billed annually
Minimum 7x ROI
- ✔Everything in Starter
- ✔Advanced retention analytics
- ✔Multi-channel outreach (email + SMS)
- ✔Coach Assistant AI agent
- ✔Priority support
Pro
801–2,000 members
$1,274/mo billed annually
Minimum 10x ROI
- ✔Everything in Growth
- ✔Dedicated CSM
- ✔Custom AI training on your data
- ✔API access & integrations
- ✔Multi-location support
Enterprise (2,000+ members)? Custom pricing with dedicated support, SLAs, and multi-location management. Talk to us.
Every plan starts with a free 90-day pilot
See your actual churn reduction before you pay a penny. No credit card required. No commitment. If we don't deliver results, you don't pay.